コース概要

Introduction to Jira Service Management

  • Overview of Jira Service Management
  • Understanding profiles and roles of users

Jira Service Management Essentials

  • Using the agent's workspace
  • Handling requests
  • Managing the knowledge base

Jira Service Management Backend

  • Projects and issues
  • Understanding workflows
  • Using security features
  • Configuring portal settings
  • Understanding request types
  • Creating Service Level Agreements (SLAs)
  • Installing and managing plugins

Jira Service Management Automation

  • Creating automation rules for repetitive tasks
  • Implementing triggers and actions
  • Optimizing workflows with automation

Jira Service Management with Confluence

  • Overview of Confluence
  • Integrating Jira Service Management with Confluence
  • Using Jira Service Management with Confluence as a knowledge base

Jira Service Management Integration

  • Integrating with a Jira Software instance
  • Integrating with an LDAP
  • CMDBs

Summary and Next Steps

要求

  • Basic knowledge of Jira

Audience

  • Jira administrators
 7 時間

参加者の人数



Price per participant

お客様の声 (5)

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