コース概要

Introduction to SAP ISU

  • Overview of SAP ISU and its role in the utilities industry
  • Key features and benefits of SAP ISU
  • Industry-specific challenges and trends

SAP ISU Architecture and Navigation

  • SAP ISU system architecture
  • Navigation and user interface in SAP ISU
  • Role-based access and security considerations

Customer Information System (CIS)

  • Managing customer master data
  • Customer interactions and service requests
  • Billing and invoicing processes

Meter Data Management (MDM)

  • Meter data collection and processing
  • Smart meter integration
  • Data validation and estimation

Energy Data Management (EDM)

  • Energy consumption data management
  • Demand-side management
  • Energy efficiency reporting

Device Management (DM)

  • Managing utility infrastructure
  • Maintenance and asset management
  • Device data integration

Billing and Invoicing

  • Tariff structures and rate determination
  • Bill calculation and invoice generation
  • Payment processing and collections

Customer Service

  • Handling customer inquiries and complaints
  • Service orders and field service management
  • Customer self-service portals

Reporting and Analytics

  • SAP ISU reporting tools and dashboards
  • Custom reporting and analytics
  • Data-driven decision-making

Integration with Other SAP Modules

  • Integration with SAP Financial Accounting (FI) and Controlling (CO)
  • Integration with SAP Customer Relationship Management (CRM)
  • Third-party system integration

Regulatory Compliance

  • Compliance with industry-specific regulations and standards
  • Audit trails and documentation

Summary and Next Steps

要求

  • Basic understanding of the utilities industry
  • Familiarity with SAP concepts

Audience

  • IT professionals
  • Utility managers
  • SAP consultants
 21 時間

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