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コース概要
Foundation Tools
- Set clear communication objectives
- Establish clear understanding of roles
- Clarify the requirements and process that is most effective to achieve communication outcomes
- Identify and utilize common ground for successful interactions
- Team Exercise
The Communication Process
- Stages of Communication
- Prepare the message
- Match the message
- Deliver the message
- Barriers to communication
- Communication Exercise-Case Studies
Communication Skills
- Choice and Control
- Emotional Intelligence
- Four Key Components
- Developing Trust
- Gaining Rapport
- Outcome Thinking
- Listening for understanding
- Expressing without Provoking
- Questioning for Specifics
- Summarizing
Influencing
- Expanding the Skill Set
- Influencing Framework
- Guidelines
- Personal Needs and Motivations
- Influencing Strategy
- Influencing Exercise-Planning and Practice
Challenging Situations Understanding and Managing Conflict
- Communicating Non-Defensively
- Communicating Exercise-Real Plays
- Facilitating Team Communications
- Dealing with Dreaded Behaviors
- Team Exercise-Difficult Situations
Summary and Action Plans
- Lessons learned and plans for ongoing development
21 時間
お客様の声 (3)
For sure the atmosphere, as the training was delivered in a very pleasant way and all exercises were well prepared.
Karolina Wroblewska - Schaeffler Global Services Europe
コース - Effective communication skills
The positive attitude the trainer to us. Energetical way of sharing the knowledge. Taking under the loop the topic: color energy specific.
Ewelina Krasocha - Schaeffler Global Services Europe
コース - Effective communication skills
It had a lot of practical exercises
