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コース概要
Introduction to communication
- the communication process and its stages
- the importance of verbal and nonverbal communication
- techniques and tools for effective communication
Principles of effective communication as an essential element in the effective contacts in your organization
- own self-analysis style of communication
- communication errors
- communication barriers
- stages of development of interpersonal contact
- direct communication and telephone communication
Communicating in organizations
- network communication in an organization
- information flow models and their optimization
- tasks and internal communication tools
Effective conversations
- development of self-image as the sender and receiver of a message
- factors affecting the quality of professional contacts between staff
- active listening as a tool for effective communication
- confounding factors hearing and understanding speech
- art of asking questions
- psychological mechanisms and techniques to influence
Steps to build the team and their impact on cooperation
- stages of team development: principles of operation and hazards on each of them
- way to work on all of them
- team roles and their identification
Conflict and competition in the group as the biggest threat to cooperation
- sources of the types of conflicts
- strategies for dealing with conflict
- competition in the band: pros and cons
Sources of the types of conflicts
In harmony with each other and good relations with others - the concept of assertive behavior
- the concept of assertiveness
- your own rights
- when you decide to be assertive
- types of behavior: aggressive behavior, submissive, assertive
- building "I" messages as the basis for an assertive expression of opinions, judgments and emotions
- why we are afraid to say "no" - what stops us
- self-assertive treatment emanating from himself
What does it mean to respect you and each other - what happens if we agree or refuse
- ability to deny and refuse admission
- ability to argue
- manipulation
- acceptance of negative and positive responses to forms of criticism
- giving constructive feedback
14 時間
お客様の声 (5)
自由でプレッシャーがなく、"答えを求める "こともない。
Maciej - Kaczmarski Group
コース - Effective interpersonal communication with elements of assertiveness
Machine Translated
タガログ語だから、自由に表現できる。
Jenny - IT
コース - Effective interpersonal communication with elements of assertiveness
Machine Translated
ディスカッションの明確さ。トレーナーが参加者とつながっている。トレーナーの楽しく幸せなオーラ。
Mona Liza - IT
コース - Effective interpersonal communication with elements of assertiveness
Machine Translated
講義をする雰囲気と自由さ。
Marcin - Kaczmarski Group
コース - Effective interpersonal communication with elements of assertiveness
Machine Translated
トレーニングを実施するためのアイデア、リラックスした雰囲気、知識の伝達方法、笑顔、プロフェッショナリズム
Klaudia - Kaczmarski Group
コース - Effective interpersonal communication with elements of assertiveness
Machine Translated
