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コース概要
Introduction to management
Having leadership skills in modern management
Leading a team of workers
- management styles
- selection of effective management style to team development phases
- perfect picture manager. Analysis of their own style of leadership
- analysis of the strengths and weaknesses of his own personality in his capacity as the leader of the team, the designation of development potentials
- characteristics of effective teams
- coordination of activities to achieve the set goals
Communication in organizations
- basis of verbal and nonverbal communication
- individual styles of communication
- communication barriers
- questioning techniques
- art of active listening
- constructive criticism
- giving feedback
- solving difficult situations during a call
- communication networks
- information flow models and their optimization
Selected techniques of conflict resolution in a team of employees
- the nature and types of conflict
- the main sources of conflict
- behavioral style at mastering conflict, appropriate behavior in the dispute
- assertive and development use conflicts in the work of the team
- strategies used in conflict situations
- conflict management
- main methods of conflict resolution
- Working with emotions in conflict
- barriers to communication and conflict resolution. Verbal and non-verbal
Motivating the team management
- being motivated
- what motivates people in the organization
- types of motivation
- principles of economic incentives
- principle motivation intangible resources
- psychological principles to motivate
- feedback and evaluation
- the importance of language in motivation
Ability to manage time effectively its use
- time management matrix
- to control their own time and dealing with thieves of time
- time planning techniques
- delegation of authority and delegation
Coaching
- what it is and how to use it
- individual participants gig
- in-depth feedback.
Summary of training
要求
The course is general in nature and participation in it does not require specialist knowledge
14 時間
お客様の声 (3)
The person, the sound of voice, examples and the way of training and presenting
Koenig - LKQ Polska Sp. z o. o.
コース - Team Building and Management
all topics from list were addressed but trainer adapt it to the question from the group
Iwona - LKQ Polska Sp. z o. o.
コース - Team Building and Management
Mrs. Agnieszka established great contact with the group, which was open to sharing its experiences and difficulties in managing a team.
Angelika - LKQ Polska Sp. z o. o.
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