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コース概要
Understanding Ourselves and Others
- What makes us behave the way we do?
- How can we understand which parts of this behaviour is acceptable – is required by our role in the business – and which parts are not acceptable?
- Feedback: how do others see and relate to us?
Communication
- How do we communicate with others?
- What are the advantages / disadvantages of the various communications media?
- What do we mean by Effective Communication and how do we achieve it?
- Our respective thinking and learning styles and how they can be applied to our day-to-day work
Emotional Intelligence
- Emotions and their consequences
- The importance of understanding our “EQ” (as opposed to the more-standard IQ)
- The five stages of Goleman’s Emotional Intelligence model:
- Self-Awareness
- Self-Management
- Motivation
- Empathy
- Social Skills
Transactional Analysis
- Why do we act / react in a certain way to colleagues and customers?
- How can we build rapport with colleagues and customers?
- What are the benefits of “True Rapport” in our inter-personal relationships?
Stakeholder Management
- Satisfying Stakeholders
- Stakeholder Analysis: internal and external stakeholders
Dealing with Change
- The 9 key change principles
- The emotional reactions to change
- Resistance to change – and the benefits of resistance
要求
Audience
Staff who need to be fully aware of the issues surrounding Communicating and Influencing:
- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders
14 時間
お客様の声 (2)
エロディと私たちとの間のすべてのやりとり。 Good 比の理論/実践。
Hayere Nathalie - Axway
コース - Communicating and Influencing For Team Members
Machine Translated
エロディは本当に元気でエネルギッシュです。彼女は自分のテーマをよく知っており、セッション中は全員の関心を引きつけます。
Victor - Axway
コース - Communicating and Influencing For Team Members
Machine Translated