Remedy IT Service Management (ITSM)のトレーニングコース

IT Operations Analytics (ITOA) is an approach for retrieving, analyzing, and reporting data for IT operations. ITOA is also known as "advanced operational analytics" or "IT data analytics".

This instructor-led, live training (online or onsite) is aimed at managers who wish to apply ITOA practices to measure, analyze and ultimately improve the performance of their IT operations.

By the end of this training, participants will be able to:

• Apply big data analytics technologies and practices to large datasets generated within an IT department.
• Discover complex patterns in large volumes of IT system availability and performance data.
• Process and analyze data to gain business insights into issues and opportunities.
• Increase revenue and reduce costs.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Ansible is a software platform by Red Hat that can be employed to automate development (Dev) and operations (Ops) tasks. Red Hat offers the open-source solution, Ansible AWX, for better control over applications that are designed and built through Ansible's platform. It is the project from which Red Hat Ansible Tower is derived, making it a fast-paced architecture optimal for flexible teams. With Ansible AWX's web-based interface and automation tools, it can support IT processes in small to mid-scale software development environments.

This instructor-led, live training (online or onsite) is aimed at DevOps engineers, developers, and project managers who wish to efficiently execute preprogrammed functions and administer software development workflows using the powerful RESTful API of Ansible AWX.

By the end of this training, participants will be able to:

• Install and configure Ansible AWX on their preferred software development environment.
• Understand the DevOps principles and concepts foundational to Ansible AWX.
• Utilize  AWX's automation tools to enhance workflows and facilitate DevOps processes.
• Integrate AWX with external resources to leverage its features and collaborate with teams.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Ansible is an open-source solution for the automation of development (Dev) and operations (Ops) functions in modern enterprise applications. It is funded by Red Hat and offers a simplistic approach to integrating software development technologies and complex deployment systems. The Ansible community project is also employable along with other Red Hat platforms for the optimization of current workflows and implementation of CI/CD principles in IT automation.

This instructor-led, live training (online or onsite) is aimed at DevOps engineers, developers, and SysOps administrators who wish to maximize the tools and features made available through the Ansible project for the advancement of organizational IT infrastructures and processes.

Simultaneously, they can utilize the opportunity to carry out complex Ansible implementations for large-scale applications while employing its open-sourced tower for optimized DevOps management and collaboration functions.

By the end of this training, participants will be able to:

• Install and configure Ansible along with other open-source tools and resources.
• Establish a centralized system for DevOps management using Ansible project features.
• Operate automation tools and advanced resources of Ansible to achieve CI/CD approach.
• Execute better SysOps methods using Ansible's collaborative features for management of larger teams.
• Enhance DevOps tasks execution within the organization and optimize existing ones.
• Integrate Ansible with external platforms and leverage other Ansible tools for the organization's advantage.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Ansible is an open source software for configuration management and application deployment. Puppet is an automation software for automating infrastructure and application deployment. Using Ansible with Puppet, users can automate and manage IT infrastructure.

This instructor-led, live training (online or onsite) is aimed at DevOps engineers who wish to automate IT infrastructure with Ansible and Puppet.

By the end of this training, participants will be able to:

• Configure and manage IT infrastructure.
• Build a pipeline for effective code deployment.
• Implement self-service infrastructure and application delivery.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Ansible is a software platform by Red Hat that can be employed to automate development (Dev) and operations (Ops) tasks. One of its most advantageous solutions is Ansible Tower. Formerly known as AWX, Ansible Tower is a web-based management system for Ansible projects. Red Hat Ansible Tower allows its users to efficiently execute and maintain IT workflows while scaling to complex implementations of software development.

This instructor-led, live training (online or onsite) is aimed at DevOps engineers, developers, and project managers who wish to utilize Red Hat Ansible Tower to optimize enterprise application development processes and orchestrate better business environments.

By the end of this training, participants will be able to:

• Setup Red Hat Ansible Tower and configure other necessary Ansible automation tools.
• Execute and manage Ansible projects using the centralized Ansible Tower system.
• Operate the Red Hat Ansible Tower web interface and integrate it with external platforms.
• Leverage Ansible Tower resources and features to attain a dynamic and effective organization.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This course focuses on practical implementation and tooling. This course covers the installation, planning and configuration of Zabbix

Amazon Web Services (AWS) CodePipeline is a delivery service that developers can use to automate software release processes. CodePipeline helps in managing and configuring the continuous changes in different software release stages.

This instructor-led, live training (online or onsite) is aimed at DevOps engineers and developers who wish to use CodePipeline to automate release pipelines for efficient updating of applications and infrastructures.

By the end of this training, participants will be able to use CodePipeline features and tools to automate and configure workflows in software release workflows.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Audience:

Cloud engineers, Solution architects, Centre of excellence team, Window server administrators, Unix/Linux administrator, Storage administrators, network administrators, Virtualization administrators

Course Objectives:

This course is designed to teach you how to:

• Use the principal concepts and practices behind the DevOps methodology
• Design and implement an infrastructure on AWS that supports one or more DevOps development projects
• Use AWS CloudFormation and AWS OpsWorks to deploy the infrastructure necessary to create development, test, and production environments for a software development project
• Use AWS CodeCommit and understand the array of options for enabling a Continuous Integration environment on AWS
• Use AWS CodePipeline to design and implement a Continuous Integration and Delivery pipeline on AWS
• Implement several common Continuous Deployment use cases using AWS technologies, including blue/green deployment and A/B testing
• Distinguish between the array of application deployment technologies available on AWS (including AWS CodeDeploy, AWS Opsworks, AWS Elastic Beanstalk, Amazon EC2 Container Service, and Amazon EC2 Container Registry), and decide which technology best fits a given scenario
• Fine tune the applications you deliver on AWS for high performance and use AWS tools and technologies to monitor your application and environment for potential issues

TeamCity is a build management and continuous integration server for building and deploying web applications. With TeamCity, users will be able to reuse parent projects for sub-projects, run parallel builds simultaneously, and more.

This instructor-led, live training (online or onsite) is aimed at DevOps engineers and web developers who wish to build and deploy web applications with TeamCity.

By the end of this training, participants will be able to:

• Implement a scalable and efficient CI/CD system with TeamCity.
• Automate version control database schema with Git repositories.
• Build CI pipelines for .NET platforms.
• Save time by setting up a project template.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This training course introduces the core DevOps concepts and principles as well as the ways to stand up the DevOps practice in your organization. Upon completion of this training course, students will have fundamental understanding of DevOps’ value proposition; they will also gain practical experience working with select DevOps tools, including Puppet, Jenkins, and others. This training course is supplemented by hands-on labs that help attendees reinforce their theoretical knowledge of the learned material. TOPICS DevOps practices and tools Puppet Technical introduction to cloud computing Jenkins

Atlassian Bamboo is a cloud-based CI/CD server for automating code and code deployment. With Atlassian Bamboo, users will be able to efficiently troubleshoot bugs and prevent integration issues.

This instructor-led, live training (online or onsite) is aimed at DevOps engineers who wish to automate code and code deployment with Atlassian Bamboo.

By the end of this training, participants will be able to:

• Employ a CI/CD system.
• Supply application configuration files for targeted environments.
• Build and package code with Atlassian Bamboo.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

DevOps is a combination of software development and IT management practices that aims to increase efficiency in the development life cycle and streamline deployment operations. It enables collaboration and alignment between teams, while optimizing processes for faster delivery and response to customers.

This instructor-led, live training (online or onsite) is aimed at DevOps engineers, IT managers, or developers who wish to understand the fundamentals of DevOps, and then adopt the DevOps practices and tools into their organization.

By the end of this training, participants will be able to:

• Understand and apply the principles and mindset behind DevOps.
• Design and implement transformation plans for adopting DevOps in their organization.
• Automate repetitive tests and processes for faster delivery and shorter turnaround time in the development life cycle.
• Integrate security operations and practices into the DevOps pipeline to eliminate vulnerabilities and data breaches.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

DevOps and Platform Engineering are collaborative disciplines that streamline software delivery and operations.

This instructor-led, live training (online or onsite) is aimed at intermediate-level software developers, system administrators, and IT project managers who wish to enhance their skills in building and managing automated, scalable, and collaborative IT environments.

By the end of this training, participants will be able to:

• Understand the core principles and benefits of DevOps and Platform Engineering.
• Implement Infrastructure as Code (IaC) and automate the provisioning of IT infrastructure.
• Build and maintain Continuous Integration and Continuous Delivery (CI/CD) pipelines.
• Deploy and manage microservices using containerization tools like Docker and Kubernetes.
• Integrate security practices into the software development lifecycle with DevSecOps.
• Apply observability techniques to monitor and improve system reliability.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

DevOps is a software development approach that aligns application development with IT operations. Some of the tools that have emerged to support DevOps include: automation tools, containerization and orchestration platforms. Security has not kept up with these developments.

In this instructor-led, live course, participants will learn how to formulate the proper security strategy to face the DevOps security challenge.

Format of the course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This course focuses on practical implementation and tooling. It assumes good knowledge on theoretical principals (see DEVOPS course) as it focuses on newest tools and methods of implementing DevOps principles.