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Remedy IT Service Management (ITSM)

 21 時間
BMC Remedy IT Service Management (ITSM) is an advanced software solution that provides a comprehensive set of tools and functionalities to help organizations manage their IT services more efficiently and effectively.This instructor-led, live training (online or onsite) is aimed at intermediate-level IT professionals who wish to effectively use and manage the Remedy IT Service Management Suite for incident and problem management.By the end of this training, participants will be able to:
  • Understand the architecture and components of BMC Remedy ITSM.
  • Configure and customize forms, workflows, and applications within Remedy.
  • Implement effective incident and problem management practices.
  • Manage change and release processes efficiently to minimize risks.
  • Utilize BMC Remedy's asset management for comprehensive asset lifecycle management.
Format of the Course
  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.
Course Customization Options
  • To request a customized training for this course, please contact us to arrange.
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IT Operations Analytics

 7 時間
IT Operations Analytics (ITOA) is an approach for retrieving, analyzing, and reporting data for IT operations. ITOA is also known as "advanced operational analytics" or "IT data analytics". This instructor-led, live training (online or onsite) is aimed at managers who wish to apply ITOA practices to measure, analyze and ultimately improve the performance of their IT operations. By the end of this training, participants will be able to:
  • Apply big data analytics technologies and practices to large datasets generated within an IT department.
  • Discover complex patterns in large volumes of IT system availability and performance data.
  • Process and analyze data to gain business insights into issues and opportunities.
  • Increase revenue and reduce costs.
Format of the Course
  • Interactive lecture and discussion.
  • Lots of exercises and practice.
Course Customization Options
  • To request a customized training for this course, please contact us to arrange.
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