ServiceNow for End Usersのトレーニングコース

ServiceNow is a cloud based workflow product for defining, structuring, managing, and automating assets and services. Incorporating scripting in the ServiceNow platform provides the ability to create custom applications, advanced customization, ServiceNow APIs, and more.

This instructor-led, live training (online or onsite) is aimed at web developers who wish to develop and script on the ServiceNow platform.

By the end of this training, participants will be able to:

• Master server side scripting and client side scripting in ServiceNow.
• Understand when and where to script in ServiceNow.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

ServiceNow is a software platform for managing IT Services.  ServiceNow Application Portfolio Management (APM) is a tool for evaluating and optimizing an organization's on-premises and cloud-based applications and services.

This instructor-led, live training (online or onsite) is aimed at IT administrators who wish to use ServiceNow APM to automate the process of evaluating and optimizing their organization's software and services.

By the end of this training, participants will be able to:

• Set up APM within ServiceNow.
• Understand how APM fits within the ServiceNow ecosystem.
• Generate comprehensive metrics to measure the business benefits of an organization's applications.
• Evaluate IT costs for different business units within the organization.
• Optimize inventories of software applications to achieve business objectives.
• Make informed decisions on whether to invest, sustain, or replace applications.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

ServiceNow Discovery is an IT Operations Management (ITOM) software application that scans an organization's network (private, public cloud, etc.) to identify the hardware and software connected to the network, their configurations, database connections, relationships and dependencies, etc.

This instructor-led, live training (online or onsite) is aimed at IT professionals who wish to use ServiceNow Discovery to simplify the process of identifying, tracking and diagnosing an organization's IT infrastructure.

By the end of this training, participants will be able to:

• Understand the concepts and benefits of credential-less discovery.
• Install and configure the servers needed to scan a network.
• Efficiently identify a company's Linux machines, Windows machines, network devices, software applications and databases.
• Uncover waste in hardware usage, avoid software license compliance penalties, and prevent software disruption and downtime.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

ServiceNow HR Service Delivery (HRSD) is a platform designed to streamline and automate various HR processes within an organization. It provides HR departments with the tools needed to manage employee requests, automate workflows, and provide a self-service portal for employees to access HR services and information.

This instructor-led, live training (online or onsite) is aimed at beginner to intermediate-level HR professionals who wish to have a comprehensive understanding of ServiceNow HRSD to effectively utilize the platform to streamline HR processes, improve employee self-service, and enhance overall HR service delivery.

By the end of this training, participants will be able to:

• Understand the fundamentals of the ServiceNow platform and its role in HR service delivery.
• Design and create an employee-centric self-service portal.
• Create and optimize HR workflows for various HR processes.
• Utilize HRSD reporting tools to track and analyze HR data.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

ServiceNow is a cloud based workflow product. ServiceNow takes a software-as-a-service approach, providing technical management support for the IT operations of corporations.

This instructor-led, live training (online or onsite) is aimed at system administrators who wish to implement digital workflows for an enterprise using ServiceNow.

By the end of this training, participants will be able to:

• Master basic configurations in ServiceNow.
• Migrate customizations from instances through update sets.
• Understand and apply admin activities in ServiceNow.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

AppDynamics is a powerful application performance management (APM) and IT operations analytics (ITOA) tool that provides real-time monitoring and analytics for applications and infrastructure.

This instructor-led, live training (online or onsite) is aimed at intermediate-level IT operations professionals who wish to effectively implement and leverage AppDynamics for optimal application performance monitoring and management.

By the end of this training, participants will be able to:

• Understand the core concepts and capabilities of AppDynamics.
• Monitor applications, analyze performance metrics, and identify bottlenecks.
• Utilize AppDynamics for troubleshooting and improving application performance.
• Configure and manage user-defined transaction snapshots and business transactions.
• Create and interpret reports and dashboards for stakeholder communication.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Application Performance Management (APM) is the monitoring and management of performance and availability of software applications. Dynatrace is a tool for monitoring applications and infrastructure in real-time in an enterprise environment.

This instructor-led, live training (online or onsite) is aimed at engineers who wish to use the Dynatrace® software product to efficiently diagnose their organization's applications, services and infrastructure across different platforms and hardware.

By the end of this training, participants will be able to:

• Install and configure Dynatrace.
• Understand the concepts behind Application Performance Management (APM).
• Monitor, optimize, and scale applications on-premise and in the cloud.
• Monitor the health of an organization's network, hardware and software.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Sentry is an open-source application monitoring platform that allows developers to identify issues in real-time.

This instructor-led, live training (online or onsite) is aimed at developers who wish to integrate the Sentry platform with their application to monitor and resolve problems in production.

By the end of this training, participants will be able to:

• Install and configure Sentry.
• Understand how "full stack error monitoring" works.
• View the actual code in error reports for quick identification of a bug.
• Get a bird's eye view of multiple applications in a single view.
• See the entire context behind application errors -- software, environment, and users.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Application Performance Management (APM) is the monitoring and management of performance and availability of software applications.

This instructor-led, live training (online or onsite) is aimed at engineers who wish to use New Relic to measure, track, report and repair web application issues as experienced by end-users in real-time.

By the end of this training, participants will be able to:

• Install and configure New Relic agents on application hosting servers and end-user clients.
• Detect and diagnose complex application performance issues.
• Maintain high levels of web application service availability.
• Identify and repair faulty APIs that slow down the performance of an application.
• Accurately measure the response time of time-sensitive web applications and websites.
• Monitor database operations and improve query response time.
• Set alerts to be notified of problems in real-time.
• Translate IT metrics into business insights to make better decisions.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

New Relic is a powerful observability platform that provides real-time insights into your software's performance and health.

This instructor-led, live training (online or onsite) is aimed at intermediate-level devOps engineers, developers, and IT professionals who wish to leverage New Relic for comprehensive monitoring and optimization of their cloud infrastructure and applications.

By the end of this training, participants will be able to:

• Set up and configure New Relic for AWS Lambda functions and Docker containers.
• Understand and implement best practices for monitoring microservices.
• Utilize New Relic's features to gain insights into application performance and identify bottlenecks.
• Manage time effectively in addressing and resolving application dropouts.
• Develop strategies for maintaining high application performance and availability.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

SignalFx is a real-time, cloud-based platform for monitoring infrastructure, microservices, and applications. It allows users to collect, analyze and trace issues across every component in a cloud environment.

This instructor-led, live training (online or onsite) is aimed at engineers who wish to use SignalFX to monitor, manage, and troubleshoot their organization's computational resources and applications.

By the end of this training, participants will be able to:

• Use SignalFX to collect data across many areas of their infrastructure, including applications, microservices, containers, and functions.
• Use SignalFX's visualization tools to analyze collected data.
• Automate the response to different alerts to accelerate problem resolution.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.