The centre is located within a 5-minute walk from JR Kannai station and a 3-minute walk from Yokohama Blue Line Subway’s Ka...
The centre is located within a 5-minute walk from JR Kannai station and a 3-minute walk from Yokohama Blue Line Subway’s Kannai station. On the north side of the centre is the traditional business district lined with governmental offices, including the prefectural office, Yokohama’s city hall, customs , and port authorities. The area is home to a large number of import / export companies. The city is known for its international air which attracts expats as well as the good old cultural heritage loved by tourists. Tourism thrives here, with many attractions, hotels near the waterfront and the retro downtown area of Motomachi. Yokohama station, one of the biggest hubs in the Tokyo metropolitan area is less than a 10 minute train-ride from this centre. Yokohama station connects to many railway companies and you will reach Tokyo or Shibuya station in 30 minutes.
A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels.
Audience
Anyone who is looking to enhance their assertiveness skills
Aim
This course aims to raise confidence and increase the delegate’s ability to communicate confidently and assertively with colleagues and customers.
Objectives
By the end of the programme the participants will:
Understand and overcome the barriers to being assertive
Recognise behaviour traits within yourself and others and learn effective strategies for managing them
Communicate effectively with a wide range of people to achieve a win-win situation wherever possible
The aim of this one day course is to provide delegates with mentoring and coaching skills for the workplace. By the end of the course, delegates will be able to:
State the difference between mentoring and coaching
Discuss relevant learning theories
Describe different learning styles
Explain the feedback model
Outline basic coaching principles
State the component parts of the GROW coaching model
Communication skills have long been recognised as essential to professional success and many a career has stalled, faltered or stagnated thanks to a lack of communication skills. Contrary to urban myth, few of us are born with this skill, instead most have either practised or learned from mistakes. This course is designed to assist delegates to improve their communication skills and in consequence their ability to work with others.
Mediation skills are subtly yet meaningfully different. Excellent communication is a pre-requisite but more important is the ability to listen and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. This course also covers the wider range of skills, in addition to communication, that are required to be an effective mediator.
Audience
Staff who need to be fully prepared to deliver high quality Coaching sessions
To individual members of their own staff
To their teams
To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input
Format of the course
A combination of:
Facilitated Discussions
Delegate Coaching sessions – with full feedback
By the end of the course, delegates will be able to:
Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance
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