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コース概要
Anatomy of conflicts
- definitions
- outcome of conflicts
- negotiation theories and concepts
- argumentation theory,
- decision analysis,
- behavioral analysis,
- face negotiation theory,
- game theory,
- consensus building,
- strategic barging,
- discernment
Personality types
- persuasion
- positive
- patience
- inter-personal relationship
- assertiveness
- self-confidence
- communicative
- emotional intelligence
- body language
Leadership styles
- strategic
- transformative
- visionary
- democratic
- affirmative
Conflict resolution process
- opening the negotiation
- handling opposition/questions
- exchanging information
- effective communication
- maintain good relationship
- bargain and trade wants
- close in a timely and settling manner
- create win-win situations
Key conflict resolution skills
- effective speaking
- listening
- attitude
- respect
- care
- assertiveness
- self-confidence
- patience
- persistent
- creativity
- critical thinking
- problem solving
- empathy
- fairness
- openness
- commitment
要求
There are no specific requirements needed to attend this course.
14 時間
お客様の声 (1)
演習をしたり、お互いに学んだり、少人数または大人数のグループで同僚と仮想的に会ったりする
Gergely Csuti - BioLife Plazma Hungary Kft. / Sanaplasma Kft.
コース - Conflict Resolution, Assertiveness and Self Confidence
Machine Translated