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Course Outline
Introduction to Salesforce for Insurance and Leasing
- Salesforce Financial Services Cloud overview
- Key concepts: Accounts, Contacts, Opportunities, Policies
- Industry-specific data models and extensions
Insurance Sales Quotation (Quote Rate Apply)
- Product offerings and quoting structures
- Rate tables, discount rules, and approval processes
- Capturing client needs and pre-sales configurations
Requirements Gathering and System Configuration
- Capturing business needs and translating into system logic
- Use of custom objects, flows, and automations
- Security and access configurations for insurance roles
Claims Management and Post-Sales Services
- Claims workflows and automation
- Event registration and validation logic
- Auto-payment and settlement processes
Insurance Policy Administration (IPA)
- Cross-industry policy lifecycle modeling
- Policy versioning, renewals, and lapses
- Customizations for regional regulatory compliance
Integration and Reporting
- Data integration with external systems (e.g., actuarial, finance)
- Dashboards and KPIs for insurance operations
- Generating reports for underwriting, claims, and compliance
Summary and Next Steps
Requirements
- Basic familiarity with CRM concepts
- Understanding of insurance and/or leasing workflows
- Some experience with Salesforce platform or similar tools is helpful
Audience
- Salesforce developers working in the insurance or leasing industry
- Product managers responsible for insurance offerings
- IT professionals supporting policy administration and post-sales services
21 Hours