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コース概要
Understanding Artificial Intelligence (AI)
- What is AI? History and evolution
- How AI works: Data, algorithms, and learning models
- Types of AI (narrow vs general, generative AI, machine learning)
AI in Everyday Life and Business
- Examples of AI we already use daily
- Business sectors transformed by AI
- Myths and facts about AI in the workplace
AI Applications in Different Departments
- Sales and Customer Service: Lead qualification, chatbots, sales predictions
- Marketing: Content generation, campaign analytics, trend analysis
- Finance: Invoice automation, fraud detection, forecasting
- HR: Recruitment screening, employee engagement insights
- Administration and Operations: Document management, task automation
Getting Started with AI Tools
- Overview of ChatGPT, Copilot, Gemini, Claude, and others
- Using AI to write emails, reports, and presentations
- AI tools for scheduling, summarizing, and translation
Hands-On Practice: AI in Action
- Writing and improving texts with AI
- Creating reports and analyzing basic data
- Automating routine administrative tasks
Challenges and Ethical Considerations
- Limitations of AI: Bias, hallucination, and dependency
- Data privacy, confidentiality, and compliance concerns
- How to use AI responsibly at work
Next Steps: Building an AI-Friendly Culture
- Developing a mindset for AI integration
- Encouraging experimentation and digital curiosity
- Resources for continued AI learning
Summary and Action Plan
- Review of key concepts and takeaways
- Identifying AI opportunities in your department
- Personal action plan: “What can I automate or improve with AI?”
要求
- No prior AI or programming knowledge required
Audience
- Employees from administrative, sales, finance, marketing, HR, and other departments
- Managers and team leads interested in AI adoption
- Support and back-office staff
10 時間
