ManyChat for Beginners: Automate Your Customer Conversationsのトレーニングコース

Introduction to ManyChat

• What is ManyChat?
• Key features and benefits of chatbot automation
• Setting up a ManyChat account and connecting to external platforms like Facebook Business Page

ManyChat Dashboard and Navigation

• Understanding the ManyChat interface
• Overview of menus, tools, and settings
• Exploring the Flow Builder

Creating Your First Chatbot

• Introduction to flows, messages, and triggers
• Designing conversation paths with Flow Builder
• Using templates for quick chatbot creation

Lead Generation with ManyChat

• Setting up opt-in growth tools (widgets, QR codes, links)
• Creating automated lead capture sequences
• Tagging and segmenting leads for better targeting

Automating Customer Support

• Designing FAQ bots to handle common questions
• Setting up automated responses for 24/7 support
• Using keywords and triggers for smart replies

Integrations and Basic Automation

• Connecting ManyChat with external tools (e.g., Google Sheets, email platforms)
• Automating follow-ups and nurturing sequences
• Using conditions and actions for advanced flows

Analyzing Performance and Optimizing Bots

• Tracking chatbot performance with ManyChat analytics
• Measuring engagement rates, conversions, and growth
• Optimizing chatbot flows for better results

Summary and Next Steps