お問い合わせを送信いただきありがとうございます!当社のスタッフがすぐにご連絡いたします。
予約を送信いただきありがとうございます!当社のスタッフがすぐにご連絡いたします。
コース概要
Introduction to AI in Customer Support
- The evolution of AI-driven customer support
- Benefits of AI-powered automation
- Overview of DeepSeek AI capabilities
Understanding DeepSeek AI for Customer Support
- What is DeepSeek AI?
- How DeepSeek enhances customer interactions
- Use cases of DeepSeek AI in support automation
Building AI Chatbots with DeepSeek
- Setting up DeepSeek AI for chatbot integration
- Creating intelligent automated responses
- Handling FAQs and common customer inquiries
Sentiment Analysis and Customer Insights
- Using DeepSeek for sentiment analysis
- Improving chatbot responses based on customer emotions
- Extracting key insights from customer interactions
Integrating DeepSeek AI with Support Platforms
- Connecting DeepSeek AI with existing chatbot platforms
- API integration for automated ticketing and support
- Best practices for seamless AI deployment
Optimizing AI-Powered Customer Support
- Testing and refining AI-generated responses
- Balancing automation and human intervention
- Monitoring AI performance and customer satisfaction
Compliance, Ethics, and Responsible AI in Support Automation
- Ensuring AI aligns with ethical support practices
- Handling data privacy and security concerns
- Building trust with AI-driven interactions
Summary and Next Steps
要求
- Basic understanding of customer support workflows
- Familiarity with chatbots and automation tools (recommended but not required)
Audience
- Customer support teams
- Business professionals
- IT specialists looking to automate customer interactions
14 時間