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コース概要
Introduction
Overview of Emotional Intelligence
- Main components
- Developing competencies
Managing Emotions to Enhance Work Performance
- Self-awareness: measuring your EQ
- Communication styles
- Self-regulation methods
- Creating a plan to raise your EQ
Reading Other People's Emotions
- Empathy and active listening
- Non-verbal communication
- Handling sensitive situations
Developing Emotional Intelligence in Teams
- The ideal team player
- High performing teams
- Giving and receiving feedback
- Assessing your team: Team EQ checklist
Working With Others in a Team
- Creating shared goals
- The DISC behavioral styles
- Assessing your behavioral style and preferred style
- Participation and collaboration
Using Emotional Intelligence in Difficult Situations
- Change management
- Conflict in teamwork
- The equation of trust
Using Emotional Intelligence to Build a Positive Workplace
- Influencing others (motivate, inspire, encourage, and evaluate)
- Managing relationships with colleagues
- Building team emotional resilience
Summary and Conclusion
要求
- Working in a team within an organization
Audience
- Teams at all levels across an organization
- Cross-functional teams
7 時間
お客様の声 (2)
SMART Goal session was the most enjoyable part of the training that helped me manage my time properly. it helps me set my goal clearer and i could really see that setting SMART Goal can relate to almost everything such as Finance, Social Life, Career and Personal Growth.
Manot Sae - MVCI (Thailand) Limited
コース - Workshop: Boost your productivity with this new method!
トレーナーの関与と、彼女のエネルギーが参加者をも巻き込む様子が気に入りました。トレーニングは、多くの実際的な裏付けとなる事実や例、実践的な演習があり、興味深いものでした。よかった！
Jelizaveta (Liza) - ASSTRA Forwarding AG
コース - Stress Management and Prevention
Machine Translated
