Explore Our Courses

Filing Techniques and Documentation Management

 7 時間
This instructor-led, live training in 日本 (online or onsite) is aimed at beginner-level office managers who wish to learn knowledge and skills in filing techniques and documentation management. By the end of this training, participants will be able to:
  • Understand the principles of effective filing systems.
  • Learn techniques for managing and controlling both physical and electronic documents.
  • Develop skills in creating, maintaining, and archiving records.
  • Apply best practices for documentation management to improve organizational efficiency.
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Ethics and Protocol

 7 時間
This instructor-led, live training in 日本 (online or onsite) is aimed at beginner-level professionals who wish to explore fundamental ethical theories, develop ethical decision-making skills, and understand the role of protocol in maintaining integrity and professionalism. By the end of this training, participants will be able to:
  • Understand fundamental ethical theories and principles.
  • Develop skills for ethical decision-making.
  • Recognize the significance of protocol in professional settings.
  • Learn to navigate ethical dilemmas and conflicts of interest.
  • Understand the role of ethics and protocol in different industries.
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Neurosales: Leveraging Neuroscience for Sales Success

 14 時間
This instructor-led, live training in 日本 (online or onsite) is aimed at beginner-level sales and marketing professionals who wish to leverage neuroscience in their sales practices, ultimately leading to better customer interactions and increased sales success. By the end of this training, participants will be able to:
  • Understand the fundamental principles of neuroscience relevant to sales.
  • Learn how to apply neuroscience to improve sales techniques and customer interactions.
  • Develop skills to create compelling sales pitches based on neuropsychological insights.
  • Gain insights into customer behavior and decision-making processes.
  • Enhance emotional intelligence and rapport-building skills.
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Feedforward: A New Approach to Leadership Communication

 7 時間
This instructor-led, live training in 日本 (online or onsite) is aimed at beginner-level leaders and managers who wish to enhance their communication skills through the Feedforward approach, focusing on providing forward-looking, growth-oriented feedback for effective team development. By the end of this training, participants will be able to:
  • Understand the concept of Feedforward and its benefits over traditional feedback.
  • Develop the skills to deliver future-focused, constructive input that promotes team growth.
  • Learn techniques to build open dialogues and active listening for better team engagement.
  • Foster a culture that supports continuous improvement through Feedforward practices.
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Leadership and Strategic Execution for Product Owners and Managers

 14 時間
This instructor-led, live training in 日本 (online or onsite) is aimed at intermediate-level product managers who wish to learn to align strategic goals with operational projects, while mastering leadership techniques to effectively lead cross-functional teams. By the end of this training, participants will be able to:
  • Strengthen leadership and decision-making capabilities.
  • Enhance strategic planning and execution skills.
  • Build project management expertise for effective project delivery.
  • Develop skills specific to product ownership, focused on banking and financial sector projects.
  • Learn to balance strategic objectives with operational project goals.
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Building Team Identity through Personality Types

 7 時間
This instructor-led, live training in 日本 (online or onsite) is aimed at beginner-level team leaders and managers who wish to understand and leverage personality types to build stronger team cohesion, enhance communication, and manage team dynamics effectively. By the end of this training, participants will be able to:
  • Strengthen team cohesion through understanding and leveraging different personality types.
  • Manage diverse personalities effectively.
  • Enhance team communication and conflict management.
  • Foster psychological safety and team identity.
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Mindfulness Workshop: Mastering Assertive Communication and Active Listening

 14 時間
This instructor-led, live training in 日本 (online or onsite) is aimed at beginner-level professionals who wish to have a toolkit of mindfulness and communication strategies to navigate diverse communication challenges and build stronger, more positive relationships. By the end of this training, participants will be able to:
  • Learn and practice mindfulness techniques to enhance self-awareness, emotional regulation, and stress management.
  • Understand the principles of assertive communication and develop the ability to express oneself confidently and respectfully.
  • Apply mindfulness and communication skills in various real-life contexts, both personal and professional.
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Hosting Online Meetings

 7 時間
This instructor-led, live training in 日本 (online or onsite) is aimed at trainers, consultants, leaders, and communicators in any field who wish to efficiently and effectively facilitate web conferences using different virtual platforms. By the end of this training, participants will be able to:
  • Learn how to facilitate online meetings for remote participants effectively.
  • Create a safe and engaging virtual environment for web conferences by setting the right tone and mindset.
  • Manage online meetings more efficiently by choosing a suitable platform and getting comfortable with the technology.
  • Keep participants engaged by stimulating online conversations.
  • Build deeper connections with participants and other practitioners to learn collectively and gain valuable insights.
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Facilitating Reskilling and Upskilling for a Future-Ready Team

 14 時間
This instructor-led, live training in 日本 (online or onsite) is aimed at beginner-level HR professionals and team leaders who wish to develop effective reskilling and upskilling strategies to prepare their workforce for the evolving demands of the technology sector. By the end of this training, participants will be able to:
  • Learn the tools and strategies to identify skills gaps and design impactful reskilling and upskilling initiatives.
  • Foster a culture of continuous learning to adapt to the rapid changes in the technology sector.
  • Implement effective measurement and feedback mechanisms to ensure ongoing program alignment and success.
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Innovative Leadership through Design Thinking

 14 時間
This instructor-led, live training in 日本 (online or onsite) is aimed at beginner-level leaders and HR professionals who wish to learn and apply Design Thinking methodologies to foster innovation, enhance problem-solving capabilities, and engage teams effectively. By the end of this training, participants will be able to:
  • Equip participants with tools and methodologies to foster innovation and team engagement.
  • Develop skills in empathy mapping, ideation, and prototyping for solving complex challenges.
  • Apply Design Thinking principles to leadership and HR scenarios.
  • Promote a culture of innovation within tech teams.
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Enneagram for Organizational Excellence (OE) Leadership

 7 時間
This instructor-led, live training in 日本 (online or onsite) is aimed at intermediate-level managers who wish to apply Enneagram insights to enhance leadership skills, improve team dynamics, and drive organizational success. By the end of this training, participants will be able to:
  • Gain a solid foundation in the Enneagram system, including the nine personality types, wings, levels of development, and centers of intelligence.
  • Use the Enneagram to explore and identify personality type, including strengths, weaknesses, and opportunities for growth.
  • Better understand team members, improve communication, resolve conflicts, and foster a collaborative team environment.
  • Align team and organizational goals, manage change effectively, and cultivate an innovative and adaptive organizational culture.
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Effective Diversity in the Team with Prism Brain Mapping

 21 時間
This instructor-led, live training in 日本 (online or onsite) is aimed at team leaders and members who wish to use PRISM Brain Mapping to discover the strengths, needs, and motivators of team members and learn how to manage diversity more effectively. By the end of this training, participants will be able to:
  • Obtain a strengthened understanding among team members through better knowledge of their behavior preferences and communication, strengths, needs, and work motivators.
  • Discovery of team strengths and how to utilize them to increase efficiency in achieving goals.
  • Find solutions to cooperation challenges, enabling the team to work more effectively.
  • Increase job satisfaction for team members through analysis of how each can better utilize their strengths, and potential, and minimize stress factors at work.
  • Have more effective diversity management in the team and better task alignment to people through discovering team members' strengths, preferences, and motivators and discussing individual employee reports.
  • Have a better understanding of the management style of the leader through discovering their leadership profile and its impact on the team.
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Change management

 14 時間
Change management is a process that aims to effectively introduce change in an organization to achieve desired goals and adapt to a changing environment. It requires understanding the reasons why change is necessary, identifying areas requiring modification and clearly defining the goals and benefits that the change is to bring. Change management is a dynamic process that requires flexibility, openness to feedback and readiness to adapt the strategy depending on people's reactions and changing conditions. It is also crucial to understand that change will not always be easy, so it is important to create a plan that takes into account both organizational goals and the needs of individuals in the change process.
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Design Thinking

 4 時間
Overview: There are Five stages in the Design Thinking (DT) process (empathize, define the problem, ideate, prototype, test). In an increasingly complex world, we deal with problems that may need special approaches. Design Thinking helps deal with complex problems. Mastering design-thinking helps to deal with complex problems effectively, communicate better, persuade efficiently, improve business results and enhances organizational and personal behavior and performance.
  • How DT works: learn from people and problem, find patterns, design model (model drift), test the model, evaluate the model and re-engineer. 
  • Relationship between DT, innovation and entrepreneurship. 
  • DT methods and tools: persona, stakeholder map, customer journey map, service blueprint, business model innovation. 
  • Application of DT: design mindset, disruptive innovation, iterative approach, agile estimation technique, critical thinking, problem solving, teamwork, leadership readiness, communication skills, technology savvy, forward thinking, intercultural and ethical competency, emotional intelligence, self-awareness, negotiating skills, conflict resolution.
Objectives:
  • To understand the fundamentals and nuances of DT
  • To explore key concepts, factors, theories, types, and models in DT
  • To experiment, experience and practice DT
Delivery: This is a 1 day (4 hours) training course and consists of:
  • lectures (40% - presentation of theories, concepts, models, and interactions),
  • group exercises (30% - group dynamics, games, group discussion, and mock-conflict resolution exercises),
  • individual activities (15% - writing, designing and peer discussion)
  • and others (15% - videos, reading).
Note: due to the nature of this course there is a minimum group size of 3
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Creativity in thinking

 7 時間
The Ishikawa Diagram, also known as the fishbone diagram or cause-and-effect diagram, is a tool created by Kaoru Ishikawa. It is used to visually depict the potential causes of a specific event or problem, facilitating the analysis of the factors that might contribute to a particular issue. The diagram resembles the skeleton of a fish, hence the name "fishbone," and is used to identify and organize the causes of an issue systematically. It is particularly useful in product development and quality management processes, where identifying the root causes of problems is crucial. The Ishikawa Diagram helps teams brainstorm and categorize causes, such as methods, machinery, materials, manpower, and environment, to find the root cause of a quality or performance proble​m
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Cross-cultural differences in teamwork

 14 時間
Cultural differences can have a significant impact on teamwork. Different cultures may prefer different communication styles, such as direct, indirect, expressive, or more evasive. This may lead to differences in the interpretation of messages. Gestures, tone of voice, and words used can have different meanings in different cultures. Something that is acceptable in one culture may be offensive in another. Different cultures may have different approaches to hierarchy in the workplace. Some cultures may be more hierarchical, where decisions are made by people higher up in the hierarchy. Cultures differ in their approach to working time and deadlines. Some cultures may value punctuality more, while others may be more flexible. Different cultures may have different approaches to conflict. Some cultures may avoid confrontation, while others may prefer open conflict resolution. In some cultures, decisions are made after consultation and team discussions, while in others decisions are made by a single leader. Different cultures have different perceptions and approaches to diversity. It is important to build awareness and respect for cultural differences in the workplace. In teamwork, it is crucial to understand and respect cultural differences. Building an atmosphere of open communication, respect and flexibility in accepting diversity can help manage cultural differences and create an effective work environment. This also opens the door to benefiting from diversity through diverse perspectives and ideas.
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Motivation assessment in interviews

 7 時間
The training is intended for managers, HR specialists and everyone who is responsible for conducting appraisal interviews with employees. Thanks to participation in the training, Managers: - they will appreciate the importance of assessing employees, - they will learn to use the grading system to build motivation and commitment, - will be perceived as fair assessors, - learn to have difficult conversations with employees, - learn what standards of behavior they should present during evaluation interviews, - they will learn about their strengths and weaknesses in communication and receive tools for improvement, - they will increase their sense of self-confidence in contacts with subordinates and in difficult situations.
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Company Values

 4 時間
This instructor-led, live training (online or onsite) is aimed at newly-hired employees and organizational teams who wish to connect with the company's identity, establish a wholesome work environment, and strengthen their collaborative spirit. By the end of this training, participants will be able to:
  • Understand company values and recognize them as cornerstones of organizational culture.
  • Build a positive atmosphere among co-workers, employers, and clients.
  • Apply the core values they learned for the accomplishment of project goals.
  • Appreciate the role of company goals for overall character development.
Format of the Course
  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.
Course Customization Options
  • To request a customized training for this course, please contact us to arrange.
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Win Win Negotiation Skills

 14 時間
Program Overview As the target group is middle and senior management, they are certain to have experience in negotiation. Our aim is to develop more complex approaches that will allow us to become more effective negotiators. This course will build on the knowledge that participants already have to develop them further as stronger and more experienced negotiators. The win-win approach focuses on finding ways to help both sides feel successful, rather than just focusing on getting what we want. This methodology helps to form long-term relationships and partnerships – with clients, suppliers and within our own organization - and creates a positive basis for future negotiations. There is no point crushing the other party in a negotiation only to find that you need to work with this organization again. The result of such a scenario is that future business will be difficult to secure. We want to enable senior management to use their own strengths and personal experiences, further develop their natural skills, and to use a framework that really works. You will learn to approach every negotiation with a plan and the knowledge and confidence that you will be able to achieve your goals. The course is very interactive and engaging and you will learn negotiation from some of the best business schools in the world. Learning Outcomes: Following the training course, participants will be able to:
  • Conduct a factual negotiation and achieve a positive outcome.
  • Contribute to planning negotiations, for example to leave room for compromise with the other party to achieve a favourable outcome.
  • Set negotiating goals and BATNA.
  • Understand emotional intelligence and non-verbal communication and its importance.
  • Know when to negotiate and when to walk away.
  • Learn techniques to become more persuasive.
  • Seek to find common ground with your negotiation partner.
  • Use empathy to see their point and how to resolve problems.
  • Learn behaviors styles to help you gain an advantage.
  • Know the difference between interests and issues.
  • Be aware of dirty tricks and combat manipulative techniques.
  • Minimize and resolve conflict.
  • How to negotiate effectively with different personality styles and types.
  • Learn the four steps in the negotiation process.
  • Discover various bargaining techniques and strategies to create options for win win gain and move negotiations from bargaining to closing.
Upon completion, participants will know how to negotiate effectively and solidify business relationships going forward.  Format of the Course
  • The course methodology involves structured discussion, brainstorming, analysis, problem-solving, role-plays and simulations, presentations and case studies.
  • Participants are actively involved at all stages.
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Workshop: Boost your productivity with this new method!

 7 時間
This 1-1 live training (online) in 日本 is aimed at everyone who wish to get more structure and productivity in their job. By the end of this training, participants will be able to:
  • Get more in life.
  • Control their time.
  • Get their focus back.
  • Plan their week effectively.
  • Know how to deal with stress.
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Meditation 101: Mindfulness Meditation

 14 時間
This instructor-led, live training in 日本 (online or onsite) is aimed at organizational teams who wish to apply mindfulness meditation to achieve personal and professional development and improvement. By the end of this training, participants will be able to:
  • Understand the basics of meditation and mindfulness practice.
  • Reduce stress and increase clarity, calm, contentment, and compassion.
  • Focus mind and better connect with others.
  • Cultivate mindful awareness in the present moment.
  • Manage mental and physical pain.
  • Lead a healthier and happier life.
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Mindfulness Workshop

 14 時間
This instructor-led, live workshop in 日本 (online or onsite) is aimed at people who wish to study mindfulness to achieve intense personal and professional development and improvement. By the end of this training, participants will be able to:
  • Understand the principles of mindfulness.
  • Cultivate positive mental health.
  • Grow in self-awareness, self-discipline, social-awareness and social effectiveness.
  • Make wise decisions in times of stress or crisis.
  • Lead a happier and healthier life.
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Stress Management and Prevention

 7 時間
This instructor-led, live training in 日本 (online or onsite) is aimed at beginner-level professionals who wish to understand stress dynamics, learn practical strategies to manage stress, and implement techniques to enhance well-being in the workplace. By the end of this training, participants will be able to:
  • Identify personal and workplace stressors.
  • Distinguish between productive and negative stress.
  • Apply practical techniques to reduce and manage stress.
  • Develop resilience through empowerment exercises.
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Managing Remote Teams

 7 時間
This instructor-led, live training in 日本 (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams. By the end of this training, participants will be able to:
  • Explore remote leadership, structures, and components to successfully adapt a remote work setup.
  • Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
  • Use existing tools and technologies to improve virtual communication and collaboration.
  • Implement goal setting and project management methods to measure the performance of a remote team.
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Personal Efficiency and Managing Meetings

 7 時間
Audience Managers, Team Leaders and staff members who feel that:
  • They are attending too many meetings
  • Their time is being “stolen” by other people
  • They cannot get to the bottom of their day’s work because of a lack of planning, foresight or prioritisation
Format of the course The course will be a highly-interactive combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Exercises and Case Studies
By the end of the course, delegates will be able to:
  • Appreciate the need to manage meetings effectively – respecting the time pressures of those whom they invite to meetings
  • Follow the standard processes for calling, managing and preparing the output of meetings
  • Appreciate more widely some of the ways of managing themselves and their time more efficiently: to work smarter not harder…
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Leader Coach and Team Coach Capability for managers

 40 時間
Our services are delivered online to  clients throughout the world in collaboration with a growing international partner network.  Our transformational 10-week, group-based learning programmes are designed to inspire and capacitate mangers, and are hosted by expert
facilitators and coaches, conveniently delivered online in the normal flow of work… By the end of this training, participants have nurtured the following skills:  EMOTIONAL INTELLIGENCE
Teams are only as strong as the human relationships that exist between people. COACHING
Essential skills for leaders to be influential and get the best from their people LEADERSHIP
Management is about task and process. Leadership is about people and growth. CULTURE
Sustained engagement builds the habits and norms of a high-performing team. TEAMS
A group of individuals is not a team. Good leaders build great teams.
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Self Time Management

 14 時間
This instructor-led, live training in 日本 (online or onsite) is aimed at individuals of all levels who wish to learn and apply the principles and techniques of self time management. By the end of this training, participants will be able to:
  • Identify and overcome the main barriers and challenges to effective self time management.
  • Set SMART (Specific, Measurable, Achievable, Relevant, and Time-bound) goals and align them with their values and vision.
  • Prioritize and schedule their tasks and activities using various tools and methods such as the Pareto principle, the ABC analysis, the Eisenhower matrix, and the Parkinson's law.
  • Monitor and track their time usage and identify and eliminate their time wasters and distractions.
  • Delegate and assign tasks appropriately and communicate clearly and assertively with others.
  • Manage their emotions and stress levels in times of uncertainty and pressure.
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Coping With Job Burnout Syndrome, Stress and Difficult Emotions

 14 時間
Course has been prepared as an interactive one. The participants activity takes over 80% of course time. Each session goes according to a similar dynamic, based on a method taking upon consideration Kolb’s cycle of learning: exercise opening for a new habit (consciousness building); short lectures about the techniques (knowledge) and new techniques to practice (skills and experience). After each session is completed, the participants will receive all the info related to the session. There are short lectures concluding practical issues and explaining the basic psychological mechanisms realted with participants' work experience.
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Emotional Intelligence (EQ)

 7 時間
This instructor-led, live training in 日本 (online or onsite) is aimed at teams who wish to assess, manage, and evaluate individual and team EQ. By the end of this training, participants will be able to:
  • Measure individual EQ to understand how to interact better with their colleagues.
  • Understand other people's emotions and behavioral styles to improve relationships with teammates.
  • Use emotional intelligence to form a positive and productive work environment.
  • Use emotional intelligence to handle change and conflict at work.
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How to Manage Stress and Avoid Burnout

 7 時間
This instructor-led, live training in 日本 (online or onsite) is aimed at stressed individuals who wish to deal with their stress effectively and achieve a calmer, clearer and more energetic state in daily life. By the end of this training, participants will be able to:
  • Understand the two types of stress: distress and eustress.
  • Articulate your personal indicators and relievers of stress.
  • Create a plan with specific routines to enhance calm, clarity and energy, while minimzing stress accumulated in the day.
  • Shift negative emotions and boost positive ones using proven techniques.
  • Deal with stress-causing. disempowering beliefs around work, life, and relationships.
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Leadership 101

 7 時間
This course aims to inspire trainees to become leaders by showing what makes or breaks a leader.
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Advisory & Leadership Skills

 14 時間
This course is part of the Data Scientist skill set (Domain: Advisory & Leadership).
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Coaching Skills

 7 時間
Audience Staff who need to be fully prepared to deliver high quality Coaching sessions
  • To individual members of their own staff
  • To their teams
  • To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input
Format of the course A combination of:
  • Facilitated Discussions
  • Delegate Coaching sessions – with full feedback
By the end of the course, delegates will be able to:
  • Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance
  • Deliver meaningful Coaching Sessions
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Communicating and Influencing - For Managers and Team Leaders

 14 時間
Audience Staff who need to be fully aware of the issues surrounding Communicating and Influencing:
  • Their colleagues
  • Their bosses
  • Their internal and external customers and stakeholders
Format of the course The course will be a highly-interactive combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Exercises and Case Studies
By the end of the course, delegates will be able to:
  • Appreciate the need to manage their own behaviour before they can influence others’ behaviour
  • Understand the strengths and weaknesses of the various communications media available
  • Manage their internal and external customers and stakeholders
  • Explain how to deal with the difficult situations they may encounter in the office
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Digital Transformation: Disrupting the Common Delivery of the Common Business Landscape

 7 時間
By the end of this training, participants will be able to:
  • Develop a stronger idea on the different approaches towards contemporary delivery of learning.
  • Able to link the current delivery to new and fresh approaches in learning delivery.
  • Devise an adaptive and proactive curriculum that would maximize digitization and all its benefits.
  • Lead the organization in the application of digital transformation towards learning
Format of the Course
  • Instructor Led Training through Online Delivery
  • Interactive Planning with Outputs
  • Digital Icebreakers
  • Course Works
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DZM – delegowanie zadań i motywowanie pracowników

 14 時間
Delegating tasks and motivating employees are key skills for effective team management. It involves understanding employees' competences, clearly defining expectations while at the same time trusting and delegating responsibility. Regularly check progress and offer constructive feedback to motivate employees: Recognize achievements: Publicly and privately recognizing employee successes strengthens motivation to continue working. Involving employees in decision-making processes gives them a sense of an important role in the company. An organizational culture that promotes respect, support and work-life balance motivates employees to perform better. Act in line with the values and expectations you set for your employees to inspire them to take action. Effective delegation of tasks and motivating employees requires flexibility, empathy and constant adaptation to the team's needs. Employee support, understanding their motivation and skill development are key elements of success in this area.
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Leadership Development for Engineers

 14 時間
This instructor-led, live training in 日本 (online or onsite) is aimed at engineering leaders and engineers who wish to analyze, manage, and develop their leadership skills. By the end of this training, participants will be able to leverage strengths, apply values, manage stress, solve problems, and build a development plan to be an effective engineering leader.
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Leadership in the new economy

 21 時間
At the end of the course, the participants should be able to:
  1. Acquire an understanding of  self-mastery as a foundation for inspiring leaders
  2. Strengthen and sustain their execution capabilities and contribute to the creation of a high performance culture
  3. Lead cultural transformation and change processes in their respective areas of influence using emotional intelligence and change management tools
Methodology:
  1. Lecture
  2. Workshops
  3. Video showing
  4. Role playing
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Strategic Development: Thinking, Planning, Management and Leadership

 35 時間
Overview This 5-day course will help delegates develop their strategic thinking, planning and management skills, including the tactical and operational requirements for successful implementation in a high-stakes environment. The course will deal with the tough issues of conflict management, managing change, what makes a good leader and how to motivate a team. Using interactive case studies as well as sector examples, delegates will be encouraged to share experiences and challenges to help build practical and work focused solutions which they can take back and actually use. The core objective of the programme is to equip executives with the skills to scan the business environment to uncover profitable business opportunities as well as develop strategies for gaining competitive advantage in an increasingly competitive business environment. Amongst others, the programme will also provide insight on leadership the best practices and behaviors that will strengthen the capacity of executives to handle the complexities and uncertainties of managing a high performance organisation. Learning Objectives After attending this course, delegates will be able to:
  • Describe the main problems that are faced by an organisation;
  • Explain the various approaches to organisational development planning;
  • Analyse the current business environment and influences affecting the organisation;
  • Analyse resources within and external to the organisation;
  • Explain the various approaches to managing strategy and it place in the business plan;
  • Evaluate the alternative development strategies so as to recommend the one(s) most suited to the needs of the firm.
  • Apply a deeper understanding of strategic development plans;
  • Discuss objectively the risks, benefits and costs that accompany the implementation of the new strategy including managing conflict in a team;
  • Define approaches to managing the identified risks;
  • Analyse the potential impacts on his or her firm (both positive and negative) that will result from implementing the new strategy;
  • Design policies, systems and processes to successfully implement the emergent strategic plans;
  • Cover the key steps in change management
Who Should Attend
  • Product/Service Managers
  • Newly appointed as well as established Managers and Team Leaders
  • Heads of Operations
  • Senior Bank Managers
  • Human Resource Managers
  • Operations Managers
  • Marketing Managers
Methodology
The course consists of facilitated workshops, supplemented by case studies drawn from a combination of published real life examples and/or practical experience. There will also be opportunities for attendees to work in small groups to synthesise ideas and strategies and to apply the material in the context of their own organisations/departments. Open forum discussions will also be a key element.
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Stakeholder engagement and management – budowanie systemu wsparcia dla projektu

 14 時間
The aim of the training will be to review and improve the competencies necessary to achieve business goals, both in terms of individual and team work, especially through the participants' acquisition of skills such as: - Building an effective style of communicating with others - Practical diagnosis of communication barriers and techniques for actively preventing their occurrence - The ability to effectively exert influence and persuasion - Changing one's own attitudes and modeling constructive behavior (e.g. assertive attitude)
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Women in Leadership

 7 時間
This instructor-led, live training in 日本 (online or onsite) is aimed at females who wish to learn about the roles and expectation of women in leadership. Through a variety of exercises and discussions, participants will strengthen their confidence and develop essential management and business skills as a leader on their path to becoming role models in their organizations. By the end of this training, participants will be able to:
  • Understand the role of female leaders in organizations.
  • Develop a leadership mindset.
  • Demonstrate leadership in team management and decision making.
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Team Building and Management

 14 時間
Purpose of the course: For management: team leaders, managers are beginning their career paths and high-potential employees are selected for development. Training is also a prelude to the development of individual leadership roles and human resource management. Benefits of completion of the course: Increase the efficiency of team management, effective decision making related to managerial functions, appropriate selection of leadership style to the team situation, business growth, strengthen conflict resolution skills, gain time management skills. Training method: short thematic lectures, individual exercises, simulations, case studies, role plays
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Influence in Action

 14 時間
Pfizer, Hewlett Packard, DellEMC and VMware have benefited from this programme, developing a better balance in their influencing style and demonstrating a resilient response to challenges in the work place. If you want to : • Create high-performing work teams • Consistently win contracts from pitching • Successfully negotiate the best deals • Build shareholder value, year on year... then you need our influencing programme
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People and Team Management

 21 時間
Audience Staff who need to be fully aware of the issues surrounding People and Team Management for:
  • Themselves
  • Their colleagues (peers)
  • Their bosses
  • Their team members
  • Their internal and external customers and stakeholders
Format of the course The course will be a highly-interactive combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Exercises and
  • Case Studies
By the end of the course, delegates will be able to:
  • Appreciate the need to manage their own behaviour before they can influence others’ behaviour
  • Understand the strengths and weaknesses of the various communications media available
  • Appreciate how to manage, motivate and develop their team members
  • Manage their internal and external customers and stakeholders
  • Explain how to deal with the difficult situations they may encounter in the office
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Team Collaboration

 7 時間
This instructor-led, live training in 日本 (online or onsite) is aimed at team members and team leaders who wish to learn and apply team collaboration principles and best practices within their teams. By the end of this training, participants will be able to:
  • Create a shared direction to set collective vision, mission, and goals.
  • Foster a culture of collaboration to develop positive values and motivate teams.
  • Engage teams through team building activities, innovation, and conflict management to increase collaboration.
  • Measure team collaboration performance to analyze teamwork and team productivity.
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Communication and Teamwork

 7 時間
This instructor-led, live training in 日本 (online or onsite) is aimed at team leaders and team members who wish to improve the way in which they communicate, collaborate and relate to each other. By following a series of practices, teams can enhance these skills, leading to more productive work and a happier work life. By the end of this training, participants will be able to:
  • Identify and address common problems in how they communicate and respond to others at work.
  • Improve the efficiency with which work is carried out as a team.
  • Understand the individual as well as the collective needs of a team so as to better manage and direct their efforts.
  • Understand the meaning and importance of emotional intelligence as an indicator and guide to improve human relations at work.
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Róznice pokoleniowe w zarządzaniu. Pracownicy pokoleń XYZ. Jak z nimi funkcjonować

 14 時間
Training 'Generation differences in management. Employees of Generation XYZ. How to function with them' is addressed to team leaders, offering knowledge and skills in the area of communication and motivation of employees of generations X, Y and Z. Based on an interactive methodology, the course emphasizes practical exercises and mini-lectures, enabling the effective acquisition of necessary skills. to manage a team in a generationally diverse environment.
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Public Speaking 101

 14 時間
This course aims to improve public speaking skills of the trainees by practical exercises supported by relevant theory. It's designed for everyone, mostly conference speakers and team-meeting presenters.
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Train the Trainer

 21 時間
Audience Staff who need to be fully prepared to deliver high-quality training sessions Format of the course A combination of:
  • Facilitated Discussions
  • Delegate Presentations – with full feedback
By the end of the course, delegates will be able to:
  • Prepare and structure an effective training session
  • Prepare themselves properly for that training session
  • Deliver that training session with confidence
  • Use the various visual aids that a trainer might choose to employ in creating a stimulating session
  • Deal with the different types of people who they will encounter in their training courses
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Customer Care Strategy

 21 時間
A customer care strategy plays an important role in building customer satisfaction, helping you to retain loyal customers and increase levels of repeat business.  Through good customer service you gain the client’s trust, enhance the company’s image and strengthen your competitive advantage in the market. This course focuses on strategies and skills for building lifelong customer relationships by developing valuable and effective customer-care strategies.  Satisfied customers may, through conversations and story-telling, become voluntary ambassadors for your company and are highly likely to recommend your services to others.  This workshop will also help participants communicate effectively, appropriately and clearly in all situations. OBJECTIVES
  • Developing competencies in the area of professional customer care
  • Increasing the efficiency of communication with customers
  • Attaining the knowledge of how to get to the underlying needs and expectations of customers
  • Building strong and sustainable relationships with clients
  • Expanding the positive image of the company in the market
  • Identifying, reducing, and overcoming objections and barriers
  • Learning about personalities and communication preferences when dealing with clients
  • Establsihing the ability to create an open environment for communication
  • Developing skills to communicate clearly and effectively
  • Identifying barriers to effective communication
  • Mastering body language and non-verbal communication
METHODS
  • Role-playing
  • Self-assessment tests
  • Exercises in groups
  • Individual work
  • Practice sessions
  • Lectures
  • Discussions
LEARING OUTCOMES At the completion of this course, participants will be able to:
  • Adopt a focused customer care strategy
  • Identify key customer issues
  • Build the professional image of the company
  • Adapt to specific customer behaviour styles
  • Increase customer loyalty through exceptional customer service
  • Develop communication abilities with clients
  • Use techniques to build relationships
  • Develop a personal action plan to improve customer service skills
  • Show gestures of generosity and high quality customer care
  • Use techniques to deal with difficult situations
  • Recognise barriers to the delivery of outstanding customer service
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Customer Care Academy

 28 時間
A Customer Care Course is designed to educate participants on the fundamentals of providing exceptional service and care to customers. It focuses on treating customers with respect and kindness, building an emotional connection, and ensuring their satisfaction and loyalty. These courses cover a range of topics, including communication skills, time management, de-escalation techniques, and industry best practices. Through real-life examples and practical exercises, learners gain insights into effectively handling customer inquiries, complaints, and feedback. The aim is to equip individuals with the necessary skills to deliver professional, helpful, and high-quality service across various customer interaction points, enhancing the overall customer experienc​e
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お客様の声(24)

Consolidated feedback: The 2nd day was first thought as too long and then appreciated by the audience who could put in practice what was learned. Audience appreciated the fact that they could pick a theme to better presenting on, that was their core work Take away cheat sheets and clear framework to structure presentations were really good Working in different pairs throughout both days was welcome. Very engaging trainer on both days Special thanks from one audience member: "I really enjoyed it and especially the interactive sessions where we get instant feedback and can practice around it, I find that very educational. Please also share my appreciation to Liz, I think she’s a great trainer and I like her humane approach throughout the workshop"

NIcolas Arrive - Recharge.com Enterprise B.V.

コース - Delivering a PowerPoint Presentation that Sells

SAMART Goal and Negotiation Concept

Withaya - Babcock Power (Thailand)

コース - Negotiation Skills

SMART Goal session was the most enjoyable part of the training that helped me manage my time properly. it helps me set my goal clearer and i could really see that setting SMART Goal can relate to almost everything such as Finance, Social Life, Career and Personal Growth.

Manot Sae - MVCI (Thailand) Limited

コース - Workshop: Boost your productivity with this new method!

ディスカッションの明確さ。トレーナーが参加者とつながっている。トレーナーの楽しく幸せなオーラ。

Mona Liza - IT

コース - Effective interpersonal communication with elements of assertiveness

Machine Translated

1対1だったので、コンテンツのパーソナライゼーションが実現した。

Patricia - Embraer

コース - Influencing and Avoiding Conflict

Machine Translated

優秀なトレーナーであり、聴衆に合わせて完全にカスタマイズされたスピーチを行ってくれます。たくさんのコンテンツ。

Carole - Axway

コース - Communicating and Influencing For Team Members

Machine Translated

トレーナーの関与と、彼女のエネルギーが参加者をも巻き込む様子が気に入りました。トレーニングは、多くの実際的な裏付けとなる事実や例、実践的な演習があり、興味深いものでした。よかった！

Jelizaveta (Liza) - ASSTRA Forwarding AG

コース - Stress Management and Prevention

Machine Translated

批判のないオープンな雰囲気

Agnieszka - AXA XL

コース - Business Communication Skills

Machine Translated

Style of trainer although at time very fast and leaving littel rom for thinking. (not all can follow at his pace)

Paul - GEA Refrigeration Netherlands N.V. IT

コース - Communication and Teamwork

all topics from list were addressed but trainer adapt it to the question from the group

Iwona - LKQ Polska Sp. z o. o.

コース - Team Building and Management

examples from trainer's daily life like some stories, anectodes and jokes

Aleksandra Krupa - LKQ Polska Sp. z o. o.

コース - Różnice międzykulturowe w pracy zespołowej

Explains well the topic.

Gilbert Pineda - Quartzelec Ltd (Philippines Branch)

コース - Leadership 101

Adam was very knowledgeable and had a great layout.

Corey Reis - Lockheed Martin

コース - Advanced Slide Design in PowerPoint

Clearly explained theory combined with trainer enthusiastically recounting his past experience, making the concepts much more relatable / memorable. Friendly and passionate trainer.

Jacob Tan - Singapore Management University

コース - Leadership Development for Engineers

理論と実践のバランスが良い

Ákos Hegyi - BioLife Plazma Hungary Kft. / Sanaplasma Kft.

コース - Conflict Resolution, Assertiveness and Self Confidence

Machine Translated

トレーナーの態度とユーモアが本当に気に入りました

zherald ametlli - SPOC S.A.

コース - Efektywna komunikacja interpersonalna i rozwiązywanie konfliktów

Machine Translated

画像のフォーマットとテンプレートに関するいくつかの小さなトリック - 非常に役立ちます :)

Natalia Wawrzyniak - Akademia Morska w Szczecinie

コース - Advanced MS PowerPoint

Machine Translated

Info about RPA, AI and IoT.

Jubilee Petil - Accenture Inc.

コース - Digital Transformation: Disrupting the Common Delivery of the Common Business Landscape

Reflecting own my self to learn others

Roy Dekker - Axway GmbH

コース - People and Team Management

It had a lot of practical exercises

Fernando Sousa - GMV Innovating Solutions Sp. z o.o.

コース - Effective communication skills

the pace, the information provided. the way it as taught with theory and practice cases, handouts, exercises, etc.

Carlos Abascal - Hewlett-Packard Centro de Servicios Globales, S. de R.L. de C.V.

コース - Influence in Action

We could practice on real situation and Helen gave to me a lot of practical tips.

Elisa Venturini

コース - Assertiveness

The team vs. team exercise. It made me cognizant of the negative behaviours of my strong areas.

Jordan Ruegg

コース - Building an Effective Team with Belbin Team Roles

I generally was benefit from the interaction and flexibility.

Olivier Pugliesi-Conti

コース - Communicating and Influencing - For Managers and Team Leaders

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