Microsoft Dynamics 365 Finance & Operations is an enterprise-grade ERP platform designed to manage global financials, supply chain operations, and logistics.
This instructor-led, live training (online or onsite) is aimed at intermediate-level to advanced-level ERP users and internal support teams who need to understand the functional capabilities of Microsoft Dynamics 365 F&O in the Finance and Supply Chain modules.
By the end of this training, participants will be able to:
Navigate and configure core Finance and SCM functionalities.
Manage vendor, customer, and tax information within the system.
Create and track purchase orders, invoices, and payments.
Operate inventory and logistics workflows through the platform.
Understand key process flows in procurement and accounting.
Support business users through functional configuration and error handling.
Format of the Course
Interactive lecture and discussion.
Lots of exercises and practice.
Hands-on implementation in a live-lab environment.
Course Customization Options
To request a customized training for this course, please contact us to arrange.
Salesforce is a leading CRM platform used to track, optimize, and scale sales performance.
This instructor-led, live training (online or onsite) is aimed at intermediate-level sales practitioners who wish to improve their selling performance through modern, high-impact sales techniques supported by Salesforce.
Upon completing this training, participants will be able to:
Apply modern cold calling strategies that boost engagement.
Use proven scripts to increase conversion rates.
Build rapport quickly using psychological and human-connection techniques.
Leverage Salesforce to track activities and accelerate results.
Format of the Course
Live demonstrations and guided discussions.
Hands-on practice using real-world sales scenarios.
Interactive exercises within a live Salesforce environment.
Course Customization Options
Customization of examples, scenarios, and exercises is available upon request.
Microsoft Dynamics 365 Business Central (BC) is a modern ERP solution that supports end-to-end business operations, including warehouse and inventory management. With enhanced integration capabilities and add-ons like Warehouse Insight, BC enables efficient warehouse operations, license plating, and operational automation across the enterprise.
This instructor-led, live training (online or onsite) is aimed at intermediate-level warehouse operations teams, ERP consultants, and systems professionals who wish to implement or optimize warehouse management in Dynamics 365 Business Central using best practices, mobile devices, and quality integration workflows.
By the end of this training, participants will be able to:
Set up and manage warehouse operations within Dynamics 365 Business Central.
Use Warehouse Insight for real-time mobile execution of warehouse tasks.
Implement license plating and traceability to enhance inventory control.
Integrate equipment calibration, test requests, and quality control in ERP workflows.
Format of the Course
Interactive lecture and discussion.
Lots of exercises and practice.
Hands-on implementation in a live-lab environment.
Course Customization Options
To request a customized training for this course, please contact us to arrange.
Salesforce is a leading cloud CRM platform that enables organizations to manage customers, automate processes, and improve collaboration. This practical, hands-on course covers core configuration, object and app design, automation with workflows and Process Builder/Flow, and productivity features to help teams work smarter.
This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level administrators, business users, and team leads who wish to configure Salesforce, automate common processes, and improve user productivity.
By the end of this training, participants will be able to:
Configure objects, fields, page layouts, and record types to model business data.
Design and build Lightning apps and pages using Lightning App Builder.
Create automation using Flow and process automation tools to streamline tasks.
Enable productivity and collaboration features such as Lightning Experience, Chatter, and productivity integrations.
Build basic reports and dashboards to surface key metrics.
Format of the Course
Interactive lecture and demonstration.
Hands-on guided exercises in a sandbox org.
Real-world scenarios and a short capstone lab.
Course Customization Options
To request a customized version focused on Sales Cloud, Service Cloud, or custom objects, please contact us to arrange.
This instructor-led, live training in 東京 (online or onsite) is aimed at beginner-level to intermediate-level treasury and finance professionals who wish to reinforce their knowledge, improve report generation, and maximize the use of Dynamics 365 for financial operations.
By the end of this training, participants will be able to:
Navigate and customize the Dynamics 365 Finance and Operations interface.
Generate and analyze financial reports efficiently.
Manage treasury functions, including cash flow and bank reconciliations.
Enhance financial workflows for better operational efficiency.
Salesforce is a powerful cloud platform that supports the entire insurance lifecycle—from quoting and sales to claims management and policy administration.
This instructor-led, live training (online or onsite) is aimed at intermediate-level professionals in the insurance and leasing sector who wish to configure, extend, and optimize Salesforce to manage offerings, automate claims, and handle full policy lifecycles.
By the end of this training, participants will be able to:
Configure Salesforce for quoting and pricing insurance products.
Manage post-sales activities including claims, event registration, and payment automation.
Model insurance products and administer policies across their full lifecycle.
Adapt Salesforce to meet regulatory and operational needs in insurance and leasing.
Format of the Course
Interactive lecture and discussion.
Hands-on use of Salesforce Insurance tools and configurations.
Guided exercises focused on product creation, claims workflows, and policy automation.
Course Customization Options
To request a customized training for this course based on your insurance or leasing products, please contact us to arrange.
Odoo is a powerful open-source ERP framework built on Python and JavaScript, offering a modular architecture for building business applications.
This instructor-led, live training (online or onsite) is aimed at intermediate-level to advanced-level developers who wish to master Odoo’s backend and frontend frameworks, including Python ORM customization, OWL (Odoo Web Library) development, and module optimization for Barcode and POS systems.
By the end of this training, participants will be able to:
Develop advanced Odoo modules using Python, XML, and JavaScript.
Customize and extend Odoo’s backend models, views, and controllers.
Build and enhance frontend components using OWL for POS and Barcode modules.
Integrate APIs and third-party systems securely with Odoo.
Debug, test, and deploy Odoo modules following best practices.
Format of the Course
Interactive lecture and discussion.
Live coding demonstrations and guided exercises.
Hands-on module development in a real Odoo environment.
Course Customization Options
To request a customized training for this course, please contact us to arrange.
This instructor-led, live training in 東京 (online or onsite) is aimed at intermediate-level to advanced-level participants who wish to optimize customer care operations using AI and automation while equipping their teams with the latest tools and strategies.
By the end of this training, participants will be able to:
Understand the latest trends in customer care and customer success.
Leverage AI and automation to improve customer satisfaction and reduce workloads.
Optimize sales workflows and customer engagement using advanced automation.
Train teams remotely on modern tools and strategies for customer success and sales.
Create scalable solutions to improve customer experiences and drive revenue growth.
This instructor-led, live training in 東京 (online or onsite) is aimed at intermediate-level marketing analysts and professionals who wish to refresh and enhance their Pardot skills, focusing on advanced reporting, dashboards, and engagement strategies.
By the end of this training, participants will be able to:
Optimize Pardot for advanced email marketing and engagement tactics.
Master the creation and analysis of reports and dashboards.
Enhance prospect assignment strategies and engagement programs.
Leverage Pardot’s dynamic content and custom redirects for better campaign performance.
This instructor-led, live training in 東京 (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to utilize the MS Dynamics 365 Sales Insights module for smarter sales strategies and improved customer engagement.
By the end of this training, participants will be able to:
Understand the features and benefits of the Sales Insights module.
Use AI-driven analytics to enhance sales performance.
Customize and configure the module for specific business needs.
Leverage insights for lead scoring, relationship health, and pipeline management.
Integrate Sales Insights with other Dynamics 365 modules and third-party tools.
This instructor-led, live training in 東京 (online or onsite) is aimed at intermediate-level professionals who wish to implement and manage the Odoo Inventory module efficiently across a central warehouse and multiple secondary locations, with strong emphasis on traceability and scalability.
By the end of this training, participants will be able to:
Configure and manage a multi-location warehouse structure in Odoo.
Track internal product movements and optimize transfers between warehouses.
Record and trace purchase orders through reception and distribution.
Enable and manage serial number and lot-based traceability.
Design a scalable and well-organized inventory system aligned with best practices.
This instructor-led, live training in 東京 (online or onsite) is aimed at beginner-level sales professionals and administrators who wish to effectively use and manage Salesforce Sales Cloud and its administrative features.
By the end of this training, participants will be able to:
Navigate and utilize Salesforce Sales Cloud effectively.
Manage leads, accounts, contacts, opportunities, and cases.
Generate reports and dashboards for sales insights.
Implement automation and workflow rules in Salesforce.
Customize security settings and manage user access.
Integrate Salesforce with Power BI, Tableau, and other tools for real-time data analysis.
This instructor-led, live training in 東京 (online or onsite) is aimed at intermediate-level business analysts who wish to lead initiatives for continuous business process improvement and system enhancements within their organizations.
By the end of this training, participants will be able to:
Gain a comprehensive understanding of Dynamics 365.
Set up, configure, and manage various components of Dynamics 365.
Analyze existing business processes and make recommendations for optimization using Dynamics 365 functionalities.
Manage migrations and updates within Dynamics 365.
Zoho Desk is a cloud-based helpdesk platform designed to streamline customer service operations through automation, omnichannel support, ticket tracking, and performance analytics.
This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level users who wish to effectively configure, manage, and optimize Zoho Desk to support customer service workflows.
By the end of this training, participants will be able to:
Configure and customize the Zoho Desk environment for their team.
Manage tickets, SLAs, and workflows across multiple support channels.
Create insightful reports and dashboards to track service performance.
Implement best practices for automation, change control, and collaboration.
Format of the Course
Interactive lecture and discussion.
Lots of exercises and practice.
Hands-on implementation in a live-lab environment.
Course Customization Options
To request a customized training for this course, please contact us to arrange.
This instructor-led, live training in 東京 (online or onsite) is aimed at business analysts who wish to utilize HubSpot services to manage a product life cycle.
By the end of this training, participants will be able to:
Understand the stages of a product life cycle.
Use HubSpot to optimize and manage a product life cycle.
Know when to use the product life cycle in businesses.
This instructor-led, live training in 東京 (online or onsite) is aimed at intermediate-level accountants who wish to optimize their accounting processes using the features of the Odoo accounting module.
By the end of this training, participants will be able to:
Learn the accounts payable and receivable management features, including automation, customization, and optimization within Odoo.
Utilize Odoo's advanced reporting tools to create custom financial reports, dashboards, and analyses that support strategic decision-making.
Configure and manage multiple tax rates, jurisdictions, and budgetary controls effectively within Odoo.
Develop best practices for managing sensitive financial data, setting up user permissions, and adhering to audit requirements.
This instructor-led, live training in 東京 (online or onsite) is aimed at intermediate-level marketing professionals who wish to gain the skills and knowledge required to effectively use Salesforce Marketing Cloud for comprehensive digital marketing and customer engagement.
By the end of this training, participants will be able to:
Understand the features, functionalities, and architecture of Salesforce Marketing Cloud.
Learn how to create, manage, and optimize email, social, mobile, and advertising campaigns using Marketing Cloud.
Manage data within Marketing Cloud, create segmented audiences, and utilize data for targeted marketing efforts.
This Customer Relationship Management (CRM) course is designed for those in a sales or business development role to improve existing customer service skills and develop new techniques to enhance customers' experience.
Course Objectives:
At the end of this course you will be able to:
Enhance existing customer service skills and develop new techniques to improve your customers’ experience
Understand your own impact on customers and identify ways to improve it
Understand the characteristics of ‘The Likeable Organisation’ and apply them
Utilise a ‘toolkit’ that will enable you to build customer relationships
Measure the importance of CRM for business success
Identify how effective CRM will improve business performance
Learning Outcomes
At the end of this course you will:
Have an action plan to implement on your return to work, enabling you to apply your learning with immediate effect and improve your performance in managing customer relationships
Assess your own impact on customers and will have identified ways to improve it
Have a “toolkit” that will facilitate the building of effective customer relationships, where the customer views you as a strategic partner
Be able to identify how effective CRM will improve business performance
This instructor-led, live training in 東京 (online or onsite) is aimed at marketers who wish to create and optimize a sales and marketing process with HubSpot CRM.
By the end of this training, participants will be able to:
Use HubSpot meeting tools to schedule meetings.
Optimize business operations with HubSpot CRM.
Create full-featured dashboards and reports for data analysis.
In this instructor-led, live training in 東京 (online or onsite), participants will learn how to use Odoo and start developing in Odoo for their organizations.
By the end of this training, participants will be able to:
In this instructor-led, live training in 東京 (online or onsite), participants will learn the architecture, design and operational features that make up Salesforce CPQ as they step through the set up, configuration and maintenance of a sample Salesforce CPQ installation.
This instructor-led, live training in 東京 (online or onsite) is aimed at marketing staff, sales staff, and customer service representatives who wish to use set up, manage, and monitor Salesforce and its capabilities to serve their customers better.
By the end of this training, participants will be able to:
Set up their Salesforce account to manage profile, track activities, customize views and layout, and personalize settings.
Use Salesforce features and tools to attract, attain, and service existing and potential customers.
Create reports and dashboards to generate useful analytics and insights for the business.
This instructor-led, live training in 東京 (online or onsite) is aimed at administrators who wish to use Salesforce Lightning to create web applications.
By the end of this training, participants will be able to:
Build responsive applications with Salesforce Lightning.
This instructor-led, live training in 東京 (online or onsite) is aimed at persons who wish to use Veeva Commercial Cloud Engagement applications to deliver a personalized customer experience across multiple channels.
By the end of this training, participants will be able to:
Personalize customer interactions using Veeva CRM.
Plan and execute enterprise events using Veeva Digital Events.
Veeva Vault is a cloud-based content management platform and suite of applications aimed at life sciences companies.
This instructor-led, live training in 東京 (online or onsite) is aimed at end-users who wish to use Veeva Vault to better manage life science documents and data.
By the end of this training, participants will be able to manage documents, track product information, and collaborate with other team members.
Zoho CRM is a SaaS-based Customer Relationship Management (CRM) system for tracking sales, managing contacts, conducting marketing activities, and engaging customers.
In this instructor-led, live training (onsite or remote), participants will learn how to set up and manage a Zoho CRM system.
By the end of this training, participants will be able to:
Set up, configure and run their organization's account efficiently
Manage users and automate sales processes
Customize CRM solutions and secure customer data
Audience
System administrators
Format of the Course
Interactive lecture and discussion
Lots of exercises and practice
Hands-on implementation in a live-lab environment
Course Customization Options
To request a customized training for this course, please contact us to arrange.
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お客様の声 (11)
His rapport with the class and personality
Dan - Aptus Court Reporting LLC
コース - Zoho CRM: Administration, Customization, and Operations
It gave me a new perspective on CRM the last time I had training on this was 10 years ago and this was a brilliant opportunity to refresh and see some new skills
