カスタマー・リレーションシップ・マネジメント（CRM）のトレーニングコース | Customer Relationship Management (CRM)のトレーニングコース

Salesforce CPQ (formerly Steelbrick CPQ) is a highly configurable “Quote-to-Cash” application built on top of the Salesforce platform and is used for efficiently generating and delivering quotes, contracts and invoices to customers.

In this instructor-led, live training, participants will learn the architecture, design and operational features that make up Salesforce CPQ as they step through the set up, configuration and maintenance of a sample Salesforce CPQ installation.

Audience

- Beginning administrators
- Consultants
- Sales OPS
- IT managers
- Power users

Format of the course

- Part lecture, part discussion, exercises and heavy hands-on practice

Odoo is an all-in-one enterprise management software that forms a full suite of solutions for various business applications including CRM, e-commerce, billing, accounting, manufacturing, warehouse and project management, and inventory.

In this instructor-led, live training, participants will learn how to use Odoo and start developing in Odoo for their organizations.

By the end of this training, participants will be able to:

- Install and configure Odoo
- Understand the fundamentals of Odoo
- Create their own Odoo module
- Integrate third party tools to Odoo
- Maximize the usage of Odoo's features

Audience

- Developers
- IT professionals

Format of the course

- Part lecture, part discussion, exercises and heavy hands-on practice

Note

- To request a customized training for this course, please contact us to arrange.

Course Aims

This Customer Relationship Management (CRM) course is designed for those in a sales or business development role to improve existing customer service skills and develop new techniques to enhance customers' experience.

Course Objectives:

At the end of this course you will be able to:

- Enhance existing customer service skills and develop new techniques to improve your customers’ experience
- Understand your own impact on customers and identify ways to improve it
- Understand the characteristics of ‘The Likeable Organisation’ and apply them
- Utilise a ‘toolkit’ that will enable you to build customer relationships
- Measure the importance of CRM for business success
- Identify how effective CRM will improve business performance

Learning Outcomes

At the end of this course you will:

- Have an action plan to implement on your return to work, enabling you to apply your learning with immediate effect and improve your performance in managing customer relationships
- Assess your own impact on customers and will have identified ways to improve it
- Have a “toolkit” that will facilitate the building of effective customer relationships, where the customer views you as a strategic partner
- Be able to identify how effective CRM will improve business performance

In this instructor-led, live training in 日本, participants will learn the fundamentals of SAP ASE (SAP Adaptive Server Enterprise) Database Administration as they step through the creation and deployment of a sample SAP ASE Database System.

By the end of this training, participants will be able to:

- Install and configure SAP ASE for data storage as well as transactional operations.
- Understand and use SAP ASE components, tools, and utilities.
- Integrate SAP ASE with non-SAP ASE applications.

This instructor-led, live training in 日本 (online or onsite) is aimed at end users who wish to use SAP to improve their business processes in the areas of accounting, sales, production, human resources and finance.

By the end of this training, participants will be able to:

- Understand the concepts behind Enterprise Resource Planning.
- Understand and apply SAP's most important modules.
- Unify and streamline business processes within a single integrated environment.
- Generate and export useful reports.

This instructor-led, live training (online or onsite) is aimed at end users with no previous SAP experience and focuses on understanding and operating SAP's Sales Order Processing and Supply Chain Management modules.

By the end of this training, participants will be able to:

- Understand the concepts behind two of SAP's most popular modules: Sales Order Processing and Supply Chain Management.
- Use SAP to unify and streamline the Sales Order Process.
- Understand and apply SAP's Supply Chain Management module to logistic operations within an organization.
- Generate and export reports that can be used to gain valuable insights into a company's operations.

Format of the Course

- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.

Course Customization Options

- To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in 日本 (online or onsite) is aimed at SAP power users who wish to learn the consulting skills to implement and configure SAP FICO within an organization.

By the end of this training, participants will be able to:

- Install SAP FICO and related sub-modules.
- Gather business requirements and define an organization's structure.
- Configure SAP FI and CO modules to manage the financial transactions within an organization.
- Improve an organization's processes and uncover opportunities for optimizing workflow and reducing costs.

This instructor-led, live training in 日本 (online or onsite) is aimed at persons who wish to implement and configure SAP HCM Core Modules based on their organization's business requirements as well as on SAP Best Practices.

By the end of this training, participants will be able to:

- Install SAP HCM and related modules.
- Gather business requirements and define appropriate HCM structures.
- Configure SAP HCM modules.

This instructor-led, live training in 日本 (online or onsite) is aimed at SAP power users and consultants who wish to create, deploy and manage software robots to automate repetitive human tasks in SAP.

By the end of this training, participants will be able to:

- Install and configure UIPath on both the server and client.
- Identify tasks that are suitable for automation with software robots.
- Understand how UIPath differs from other automation tools.
- Test and deploy UIPath software robots to automate tedious and time-consuming tasks in SAP.

This instructor-led, live training in 日本 (online or onsite) is aimed at data analysts who wish to use SAP HANA to capture data from diverse data sources for fast processing and analysis.

By the end of this training, participants will be able to:

- Understand SAP Hana in-memory database
- Accelerate access company data
- Model data in an SAP Hana database
- Carry out real-time analytics on large amounts of continuously changing data.

This instructor-led, live training in 日本 (online or onsite) is aimed at functional consultants who wish to setup, migrate and manage the SAP S/4 HANA Business Suite.

By the end of this training, participants will be able to:

- Install and configure SAP S/4 Hana on premise or in the cloud.
- Understand SAP S/4 Hana architecture and capabilities
- Migrate from existing versions of SAP Business Suite to to SAP S/4 Hana
- Understand how security is implemented in SAP S/4 Hana
- Improve mobility of SAP applications using SAP Fiori
- Test, debug and deploy SAP S/4 Hana to production
- Explore how SAP S/4 can be integrated with SAP S/4 Cloud to provide a comprehensive enterprise solution.

This instructor-led, live training in 日本 (online or onsite) is aimed at developers who wish to use the ABAP programming language to create SAP applications.

By the end of this training, participants will be able to:

- Set up a development environment to start writing SAP applications.
- Read, understand, write, modify, execute and debug ABAP code.
- Deploy applications for SAP enterprise systems.

This instructor-led, live training in 日本 (online or onsite) is aimed at functional consultants who wish to manage procurement operations in a company with SAP MM.

By the end of this training, participants will be able to:

- Preform end-to-end transactional activities in the SAP system.
- Create and maintain MM master data in the SAP system.
- Understand the organizational structure in the SAP system.

This instructor-led, live training in 日本 (online or onsite) is aimed at functional consultants who wish to create a business process for product management using SAP SD.

By the end of this training, participants will be able to:

- Define an organizational structure in the SAP system.
- Understand and implement master data in SAP SD.
- Create sales inquiries, quotations, sales orders, and invoices in SAP the system.

This instructor-led, live training in 日本 (online or onsite) is aimed at software developers who wish to use SAP Hybris to define build, and deploy online e-commerce applications.

By the end of this training, participants will be able to:

- Build an SAP Hybris clustered landscape.
- Install, configure, and edit the SAP Hybris system.
- Administrate an SAP Hybris landscape in a production environment.
- Conduct tests and performance analysis on an SAP Hybris landscape.

This instructor-led, live training in 日本 (online or onsite) is aimed at technical persons who wish to install, configure, and manage an SAP application server.

By the end of this training, participants will be able to:

- Setup and configure an SAP system.
- Manage users, jobs, data and communications.
- Maintain the operational environment.
- Monitor an SAP system in production.
- Improve the performance of an SAP system.

This instructor-led, live training in 日本 (online or onsite) is aimed at persons who wish to better manage a warehouse using SAP EWM.

By the end of this training, participants will be able to:

- Manage large volumes of goods moving in and out of the warehouse.
- Integrate warehouse and distribution processes with the broader supply chain.
- Optimise inventory tracking in real time.
- Reduce warehouse costs of processes, labor, and stock.

This instructor-led, live training in 日本 (online or onsite) is aimed at business analysts, consultants, and other corresponding personnel who wish to employ SAP PM for sustaining the performance of business units.

By the end of this training, participants will be able to:

- Install and configure the SAP PM software.
- Integrate the features of SAP PM into the IT structure of their business.
- Utilize SAP PM as a tool for executing the responsibilities of maintenance roles.
- Make use of SAP PM reports to resolve the needs of clients.
- Recognize the importance of SAP PM implementations to plant workflow and the safety of work personnel.

This instructor-led, live training in 日本 (online or onsite) is aimed at analysts who wish to use SAP Business Warehouse (BW) and SAP Business Intelligence (BI) to organize, evaluate and interpret critical business data.

By the end of this training, participants will be able to:

- Understand how SAP Business Warehouse (BW) ties in with other SAP systems.
- Use SAP Business Warehouse (BW) to grapple large amounts of data from different sources.
- Apply Business Intelligence (BI) techniques to make better business decisions.
- Migrate complicated Excel spreadsheet data to the more efficient SAP Business Warehouse (BW) centralized database.
- Resolve inconsistencies in data that is sourced from multiple stores.

This instructor-led, live training in 日本 (online or onsite) is aimed at end users who wish to understand SAP Business Suite 7 and operate its prominent features to better manage a cross-functional organization.

By the end of this training, participants will be able to:

- Navigate SAP Business Suite 7's UI.
- Understand the difference between SAP Business Suite and other SAP packages.
- Understand the relationship between SAP Business Suite's foundational components.
- Carry out common operations inside SAP Business Suite's foundational components.

This instructor-led, live training in 日本 (online or onsite) is aimed at developers who wish to use ABAP to build data oriented applications in SAP BW.

By the end of this training, participants will be able to:

- Set up the necessary development environment to start developing.
- Write clean, well-structured ABAP code oriented at data management.
- Model complex data flows and queries.

This instructor-led, live training in 日本 (online or onsite) is aimed at developers who wish to implement, develop and adapt applications for Unicode support.

By the end of this training, participants will be able to:

- Understand the difference between RICEF programs under Unicode and non-Unicode environments.
- Address issues that result from Unicode vs non-Unicode environments.
- Gather requirements and estimate the duration of an SAP Unicode Conversion.
- Implement an SAP Unicode Conversion and measure the impact.

This instructor-led, live training in 日本 (online or onsite) is aimed at developers, data engineers, data scientists, database administrators, and business analysts who wish to install, deploy, and operate SAP Data Hub features to manage their organization's data landscape.

By the end of this training, participants will be able to use SAP Data Hub's data orchestration capabilities to manage data landscape, create data pipelines, and monitor data integrity and quality across their organization.

This instructor-led, live training in 日本 (online or onsite) is aimed at users who wish to prepare for the version C_ACTIVATE13 certification exam (includes ACT100 and ACT200).

This instructor-led, live training in 日本 (online or onsite) is aimed at managers who wish to streamline an organization's supply chain (inter-departmental and with customers, suppliers, contract manufacturers, logistics service providers, and other partners).

This instructor-led, live training in 日本 (online or onsite) is aimed at persons who wish to optimize how they manage the sales orders, shipping, billing, and invoicing of their organization's goods and services.

This instructor-led, live training in 日本 (online or onsite) is aimed at persons who wish to use OpenText StreamServe within their SAP document-driven business processes to improve the efficiency of document management and distribution.

By the end of this training, participants will be able to:

- Understand the relationship between OpenText StreamServe and SAP Document Presentment.
- Install the necessary SAP add-ons to use OpenText StreamServe.
- Use OpenText StreamServe to enhance the creation, modification, control and distribution of documents.
- Adapt documents for different types of destination media (email, SMS, web, printers, fax, etc.).

This instructor-led, live training in 日本 is aimed at system administrators who wish to install, configure, and manage an Odoo system.

By the end of this training, participants will be able to:

- Install, configure, and manage Odoo.
- Understand the fundamentals of Odoo.
- Create their own Odoo modules.
- Integrate third party tools with Odoo.
- Maximize the usage of Odoo's features.

This instructor-led, live training in 日本 (online or onsite) is aimed at end-users who wish to use Odoo to enhance their business operations.

By the end of this training, participants will be able to:

- Understand how to implement an Odoo CRM system within their own organization.
- Plan, analyze and map business functions and processes to Odoo features.
- Integrate Odoo with other third-party tools and applications.

Zoho CRM is a SaaS-based Customer Relationship Management (CRM) system for tracking sales, managing contacts, conducting marketing activities, and engaging customers.

In this instructor-led, live training (onsite or remote), participants will learn how to set up and manage a Zoho CRM system.

By the end of this training, participants will be able to:

- Set up, configure and run their organization's account efficiently
- Manage users and automate sales processes
- Customize CRM solutions and secure customer data

Audience

- System administrators

Format of the Course

- Interactive lecture and discussion
- Lots of exercises and practice
- Hands-on implementation in a live-lab environment

Course Customization Options

- To request a customized training for this course, please contact us to arrange.